Welcome to Smile Fashion JO! We’re committed to delivering your favorite fashion items quickly, safely, and hassle-free. Below you’ll find all the details about our shipping and returns process.
Shipping Policy
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- You will receive an email or SMS once your order is shipped.
Delivery Time
- Delivery within Jordan usually takes 2–3 business days.
- Deliveries are made Sunday to Thursday, excluding public holidays.
Shipping Fees
- Free shipping on all orders within Jordan (subject to ongoing promotions).
- International shipping (if available) is calculated at checkout.
Tracking
- Once shipped, we’ll share your tracking number so you can follow your order.
- You can also check your order status on our website or via our delivery partner’s portal.
Delays
- In case of unforeseen delays, we’ll contact you promptly to update you on your order status.
Returns & Exchanges Policy
We want you to love your purchase. If you’re not satisfied, you may return or exchange your item under the following conditions:
Return Window
- You have 48 hours from receiving your order to request a return or exchange.
- Returns requested after 48 hours may not be accepted.
Conditions for Returns
- Items must be unused, unwashed, and in their original packaging with tags attached.
- Items marked as non-returnable (such as sale items, lingerie, swimwear without hygiene seal) cannot be returned.
How to Request a Return
- Contact our Customer Service team within 48 hours via our Contact Page or by calling us.
- We’ll provide return instructions and assist you with the process.
Return Shipping
- Return shipping costs are covered by the customer unless the item is faulty or incorrect.
- For faulty or wrong items, we’ll cover the return costs and arrange a replacement.
Refunds
- Once we receive and inspect the returned item, we’ll process your refund within 5–10 business days.
- Refunds are issued to your original payment method, or you may opt for store credit or an exchange.
Damaged or Wrong Items
- Please inspect your order upon delivery and contact us within 24 hours if the item is damaged or incorrect so we can resolve it promptly.
Summary Table
| Item | Details |
|---|---|
| Processing Time | 1–2 business days |
| Delivery Time | 2–3 business days |
| Return Window | Within 48 hours of delivery |
| Refund Time | 5–10 business days after approval |
| Eligible for Return | Unused, tags intact, no exclusions |
Contact Us
If you have any questions about shipping or returns, feel free to reach out:
- Email: support@smilefashionjo.com
- Phone: 027033350 | 027033350
- Visit us: Irbid, Naseem Signs showroom
Thank you for shopping with Smile Fashion JO.